Stakeholders and major themes

Becoming the best partner of stakeholders is E-BI's commitment to sustainable development. By listening to the opinions of stakeholders and fully and effectively discussing with stakeholders, it serves as an important cornerstone of the sustainable development of the enterprise.

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Stakeholders and major themes

Identification and communication of stakeholders

E-BI has a wide range of stakeholders. In order to present representative stakeholders, E-BI refers to the five aspects of the AA1000SES Stakeholder Engagement Standard (AA1000 Stakeholder Engagement Standard 2015): dependence, influence, and attention. , responsibilities and multiple perspectives were identified, and finally nine categories of stakeholders were screened out according to their importance. They are: employees, customers, suppliers, (investor) shareholders, governments and competent authorities, non-profit organizations, research institutions, communities, media and other stakeholders, and are supplemented by correlation tests every year to review the responses to the stakeholder questionnaires. , the communication results are reported to the board of directors by the ESG department. In 2024, E-BI will continue to stimulate different results and generate diversified social values with nine types of stakeholders through regular and irregular communication channels. Issues of concern to each stakeholder group are also communicated through the corresponding chapters of this report.

Stakeholder Discussion Performance Table

Object	The significance of stakeholders to E-BI	Issues of concern	E-BI Responds	Report Chapters
Investors	Stocks that contribute capital (including potential) to the company. The owner should obtain the company's significant assets fairly information, so that the company's substantial market value can be continuously displayed.	Corporate governance and operations Integrity and legal compliance Risk management Supply chain management Customer relationship management	Communicate with investors through regular and irregular discussions on the company’s operating status and future development Collect and integrate investors and external opinions and report to the company's board of directors and senior management team every quarter as a reference for improving corporate governance and operations	2.7 Customer service and satisfaction 2.1 E-BI value and governance 2.2 Corporate governance organization 2.3 Enterprise risk management 2.4 Compliance, integrity and anti-corruption 2.6 Sustainable supply chain
Employee	Employees are the most important partners for the sustainable development of E-BI. In addition to protecting employees' work rights and providing a market-competitive salary and welfare system, they must also absolutely respect and care for employees in order to attract outstanding talents to join. When employees realize their potential, Only by moving forward side by side with the company can we create greater operational performance.	Labor-employer relations and friendly workplace Human rights Talent attraction and retention Corporate governance and operations Talent cultivation and education training Occupational safety and health	Employee representative meeting (irregular) Communication meetings for each business unit (quarterly) Communication meetings and internal emails (real time)	Company Overview 2.1 E-BI value and governance 2.2 Corporate governance organization 2.3.6 Human Rights Management 4.1 Employee policies 4.2 Employee profile 4.3 Employee development and education training 4.4 Protection of Rights and Interests 4.5 Employee relations
Media	The media acts as a bridge between the company and its stakeholders. The media can smoothly and promptly obtain reports on the company's information, which helps stakeholders publicly obtain correct company information and continues to consolidate the company's image.	Corporate governance and operations Corporate image Integrity and legal compliance Risk management Labor-employer relations and friendly workplace Innovative development and application	Media public relations hotline and mailbox for media interviews and inquiries (real-time)	Company Overview 2.2 Corporate governance organization 2.4 Compliance, integrity and anti-corruption 2.3 Enterprise risk management 3.3 Product green design and management 4.5 Employee relations
Client	Customers are the source of E-BI revenue, and we listen to customer needs, grasp industry trends and provide professional services to achieve customer goals and grow together.	Customer relationship management Product quality and safety Information security and personal data protection Green product design Supply chain management	Strengthen customer service and maintain close contact with customers Protect customer privacy and accept customer review at any time Arrange high-level exchange visits between the two parties to strengthen partnership and create a win-win layout	Customer service and satisfaction Information security and privacy management Sustainable supply chain Product green design and management Compliance, integrity and anti-corruption Product green design and management Sustainable supply chain
Supplier	Suppliers are an important part of the sustainable development of E-BI. They not only affect production, services and operations, but also consider the risks of social responsibility and reputation. We understand suppliers’ concerns through communication channels to reduce operational risks and Cost, in order to continue to provide responsible and high-quality services to our customers.	Supply chain management Product quality and safety Raw materials management Integrity and legal compliance Green product design	Irregular supplier audits, communicating operational performance and annual operational development goals with suppliers to actively respond to supplier concerns Continue to encourage suppliers to develop innovative operating models that reduce environmental impact, synchronize with important normative trends of major international brands, and jointly create sustainable business operations.	Company Overview Corporate governance organization Compliance, integrity and anti-corruption Enterprise risk management Product green design and management Employee relations E-BI Value and Governance
Government agencies	In addition to complying with relevant regulations of government agencies and actively cooperating with policy implementation, we also gain the trust, support and cooperation of the government through transparent two-way communication.	Corporate image Integrity and legal compliance Corporate governance and operations Labor-employer relations and friendly workplace	Cooperate with government agencies to handle and communicate on relevant matters through regular and irregular means, and understand and assist in promoting regulatory matters	Company Overview 2.2 Corporate governance organization 2.4 Compliance, integrity and anti-corruption 4.5 Employee relations 4.6 Happy E-BI
community	Taking the promotion of corporate social responsibility as an improvement reference for sustainable work promotion. Develop social feedback and enhance positive social influence. Establish mechanisms through communication with stakeholders to increase positive social impact.	Social participation Corporate image Integrity and legal compliance Climate change strategies and energy resource management	Communicate via email and phone. If there are any major issues, in addition to sending email notifications, we will also publicize and discuss them on social networking sites. Use course satisfaction surveys to collect volunteers’ and students’ satisfaction and suggestions for the courses, and hold lecturer meetings regularly to let lecturers understand the key points of the University’s operations during this period.	Company Overview 2.4 Compliance, integrity and anti-corruption 3.2 Climate change and energy resource management 5.1 Social Inclusion Policy 5.5 E-BI corporate volunteer activities
Research institute	Research institutions play a leading role in the development of forward-looking technologies and applications, assisting companies in innovative research and development to enhance market competitiveness, and help companies gain recognition from customers and investors.	Innovative development and application Green product design Talent cultivation and education training Integrity and legal compliance	Through application for government subsidies or special tutoring programs, research institutions can establish theme-based industry-university-research cooperation, such as application for science and technology specialist programs, ISO management system introduction and product environmental label certification tutoring mechanisms Cooperate with research institutions by providing research funding sponsorship or establishing joint R&D centers, etc. Cultivate the talents and technologies needed by enterprises	2.4 Compliance, integrity and anti-corruption 3.3 Product green design and management 5.1 Social Inclusion Policy 5.3 Workplace experience
Non-profit organizations	E-BI is an ethical and responsible businesses, understand the needs of nonprofits, To promote and advocate the concept of giving back to society and enhance its positive social influence.	Corporate image Human rights Labor-employer relations and friendly workplace Climate change strategies and energy resources management	Actively participate in industry associations and communicate intensively with industry members	Company Overview 1.4.2 Stakeholder discussion performance 2.3.6 Human Rights Management 2.6.2.1 Sustainable supply chain management specifications 3.2 Climate change and energy resource management 4.4 Protection of Rights and Interests 4.5 Employee relations

Identification of major themes

The E-BI sustainability report follows the GRI Sustainability Reporting Standards (GRI Standards) of the Global Reporting Initiative (GRI) and conducts analysis of material issues based on identification, sorting, confirmation, review and other steps. , to confirm the scope of disclosure in the report and the major sustainable development challenges faced by the company internally and externally, so as to comprehensively review the effectiveness of sustainable operations. The E-BI major theme identification work is divided into one period every three years, and the last execution year of the stakeholder sustainability issue survey is 2024. The annual major issues and stakeholders will be continuously reviewed through the Corporate Sustainability Committee every year and adjusted as appropriate.

Work process

How we work

Identify

Through the following channels, 22 issues related to sustainable development were summarized and used as the major theme identification areas of the report.

When identifying stakeholders, colleagues from various departments also list sustainability issues that are of concern to different stakeholders based on their daily business and work experience.
Review the major themes of domestic and foreign industry benchmarks and the development of international sustainable trends
In order to ensure the objectivity, completeness and inclusiveness of major themes, the major theme matrix of the previous version of the report was also reviewed

Sort

The order of importance of sustainability issues is explained as follows:

Evaluate each ESG issue based on two aspects: "the degree of impact the company has on the economy, environment and society" and "the degree of impact on the assessment and decision-making of stakeholders“
A total of 1,438 internal and external valid questionnaires will be collected in 2024, and the opinions of important stakeholders will be understood through internal sub-committee meetings to make the assessment results more representative.
Identify the influence and impact of each issue through statistical and quantitative analysis, and generate a preliminary major theme matrix

Confirm

In order to ensure compliance with GRI's principles of integrity and stakeholder inclusiveness and to strengthen the connection between annual major themes and core functions, the preliminary major theme identification results will be reviewed by the E-BI Corporate Social Responsibility Committee and analyzed based on international benchmarks and sustainable trends. , and business development strategies and other factors, the importance of topics such as "climate change and energy resource management" and "low carbon product design" has been increased, and "circular economy" and "ESG information financialization" will be added in 2024 ▪Capture a total of 15 sustainability issues of "Major Concern" and "Minor Concern" as the material disclosure areas of this report. We also correspond to the relevant GRI disclosure topics based on the content of the major topics and respond to them in the report

Review

In the next version of the report, we will continue to review the major theme matrix and strengthen further communication with stakeholders to confirm whether the major theme matrix needs to be adjusted in the coming year.