Customer service and satisfaction
Each business division of E-BI has dedicated PM service teams for all customers, responsible for business undertaking, product development quality, delivery, cost, sales and service, etc., and providing correct and rapid solutions to customer problems.
In order to meet customers' real-time delivery needs, E-BI integrates procurement, projects, engineering, quality, logistics, etc., based on the GSCM system, integrating data from external suppliers, customers and other endpoints to ensure that management information and delivery are correct and timely. real-time. In addition, in order to shorten the time for technical support, transportation and delivery, and after-sales service, we have warehouses around the world close to customers to meet customer needs in real time.
Customer Satisfaction
Customer satisfaction is an important basis for E-BI to continuously improve its products and services. E-BI uses regular customer evaluation records and audit scores as well as through the GSCM management system to proactively issue customer satisfaction surveys to customers every year, and formulates improvements based on the results. plan, and set improving customer evaluation scores as performance indicators for each relevant unit. For survey items with poor evaluations, relevant functional departments will propose improvement measures, and the business department will track the improvement status and complete the improvement plan within the specified time to achieve customer satisfaction.
